⭐Membership

Members-only features

• Cross-platform, unlimited device syncing

• Unlimited notebooks, templates and tags

• Unlock more grid layouts

• More features coming soon

Frequently Asked Questions

Does Grid Note membership support a trial?

New members get a free 7-day trial with their first subscription, and you can cancel your subscription at any time before the trial expires.

Does the Grid Note membership work on all my devices?

Yes, a single subscription is all it takes to unlock exclusive membership features on all your devices.

Can I continue to use Grid Note after my membership subscription expires?

• Data: The data on your local device will remain, and you can continue to use Grid Note in standalone mode for free.

• Sync: If you have used our sync service, the data on the server will remain, but the sync feature will be turned off. If you re-open your membership, you can still sync to the data on the server.

• Features: All free features will still continue to be available, but the premium membership feature will be turned off.

Can I get a refund if I'm not satisfied?

If you purchased using WeChat, you can contact customer service within 14 days of purchase to request a refund, please provide your account ID and order number when requesting.

If you purchased through the Apple App Store or Google Play Store, you will need to request a refund from Apple or Google. Due to official store restrictions, developers are not authorized to process refund requests directly.

How do I cancel my membership subscription?

Please determine the corresponding cancellation method depending on the store you purchased from. If you cancel, your subscription will stop at the end of the current billing cycle.

App Store

1. Open the App Store

2. Tap on your avatar

3. Tap "Subscriptions"

4. Tap "Grid Note"

5. Tap "Unsubscribe" and tap "Confirm" in the pop-up dialog box

Google Play Store

1. Open the Google Play Store

2. Open the menu (the button with three horizontal lines)

3. Tap "Subscriptions"

4. Find the subscription you want to cancel

5. Tap Cancel

Troubleshooting

I've been charged but my membership is not active, what should I do?

This is usually caused by the purchase credentials from the store server not being sent to our server properly. You can retry by tapping the "Restore Purchase" button on the App's purchase screen. You can also tap the "Subscribe" button to re-run the purchase process. Don't worry, the store will look up the existing order and will not cause a double charge. In addition, the Grid Note server also regularly refreshes orders, and inactive orders are usually automatically processed within an hour. If you have not activated your membership status for a long time after paying, you can try restarting the App. if the problem persists, please contact us for help.

Why does my membership status show as expiring in one day after I subscribe?

This is also a problem with the communication delay between the Grid Note server and the store server. By the time your order is processed on the server side, your membership length will be updated to the normal status. If your membership length is still showing incorrectly 24 hours after completing your purchase, please contact us for assistance.

The App is prompting an error: transaction id is already in use, what is happening?

This indicates that an order already exists for your Apple ID on the current device, but the order has been tied to another Grid Note account. On iOS, App Store orders are tied to your Apple ID and Grid Note memberships are tied to a Grid Note account. Because only one membership can be activated for an order, you cannot purchase memberships for multiple Grid Note accounts on the same device. So before subscribing, please double check that you are currently logged into the correct Grid Note account. If your store order has been incorrectly bound to another Lattice Notes account, please contact us for assistance.